Synlume Support

Official support for Synlume, published by Cinefia.

Synlume is an offline free-draw path puzzle by Cinefia.

Contact

For technical support, feedback or accessibility questions, email info@cinefia.com.

Before contacting support

• Check that you are using the latest store version.
• Include your device model, operating-system version and the affected level number.
• Do not send passwords or other sensitive information; Synlume has no account system.

Synlume Pro & purchases

• Restore a purchase: open Settings in the game and tap “Restore Purchase” while signed into the same Google Play / App Store account you bought Pro with.
• Refunds: purchases are processed by Google Play or the App Store; refund requests follow their standard store policies.
• New device: Pro transfers with your store account via Restore Purchase. Puzzle progress is stored only on the device and does not transfer.

Ads

The free version only shows rewarded videos that you start yourself (to open a chapter or earn bonus Light). If an ad fails to load, check your connection and try again — no progress is ever lost. Synlume Pro removes all ads.

Privacy

Read the Privacy Policy for details on local storage, optional rewarded ads and purchases.